Fees, Enrolment & Complaints Information and Privacy Policy

VCTD – Vocational College & Training Development
Trading as APMI – Australian People Management Institute (RTO 45114)

This page provides important information relating to fees and refunds, enrolment requirements, and complaints and appeals procedures. Learners are encouraged to read this information carefully prior to enrolment.

1. Fees and Refund Policy

Fees and Charges

  • Course fees and charges are clearly communicated to learners prior to enrolment
  • Fees may vary depending on the course, delivery mode, and location
  • Any additional costs (if applicable) are disclosed before enrolment is confirmed

Learners must ensure they understand the total fees payable before proceeding.

Payment Arrangements

  • Fees may be payable upfront or in accordance with agreed payment arrangements
  • Payment terms will be advised prior to enrolment
  • Access to training may be subject to payment conditions being met

Refunds and Withdrawals

Refunds are managed in accordance with APMI policies and applicable consumer protection requirements.

  • Learners may be eligible for a refund if they withdraw prior to the commencement of training, subject to policy conditions
  • Refund eligibility may be limited once training or assessment has commenced
  • Administrative fees may apply, where disclosed

Full details regarding refund eligibility and processes are available on request.

2. Enrolment Form – Wording and Declarations

Enrolment Requirements

To enrol, learners must:

  • Complete the official Enrolment Form
  • Provide accurate personal and contact information
  • Confirm eligibility and entry requirements
  • Acknowledge receipt of pre-enrolment information

Incomplete or inaccurate enrolment forms may delay processing.

Learner Declarations

By submitting the enrolment form, learners confirm that:

  • They have read and understood the course information
  • They understand the training and assessment requirements
  • They are aware of the fees, refund conditions, and payment arrangements
  • They agree to comply with APMI policies and procedures
  • The information provided is true and correct

Declarations are required to support informed consent and regulatory compliance.

3. Complaints and Appeals Policy

Commitment to Fairness

APMI is committed to managing complaints and appeals in a fair, transparent, and timely manner, without disadvantage to the learner.

Learners have the right to lodge a complaint or appeal regarding:

  • Training delivery
  • Assessment decisions
  • Administrative matters

Lodging a Complaint or Appeal

  • Complaints or appeals should be submitted in writing
  • Clear details of the issue should be provided
  • Learners may be supported or represented during the process

Review and Outcome

  • Complaints and appeals are reviewed by appropriate personnel
  • Decisions are made objectively and documented
  • Learners are advised of the outcome in writing
  • Where required, external review options may be available

Access to Policies and Further Information

Full versions of APMI policies and procedures are available upon request.

Learners may contact APMI for clarification regarding:

  • Fees and refunds
  • Enrolment requirements
  • Complaints or appeals processes

[Contact Us]
[Enrol Now

Privacy Policy

VCTD – Vocational College & Training Development
Trading as APMI – Australian People Management Institute (RTO 45114)

This Privacy Policy outlines how Vocational College & Training Development, trading as Australian People Management Institute (APMI – RTO 45114), collects, uses, stores, and discloses personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Purpose of Collection

APMI collects personal information to:

  • Process enquiries and enrolments
  • Deliver training and assessment services
  • Issue certifications and statements of attainment
  • Maintain student records and regulatory reporting
  • Communicate training-related information
  • Meet legal, regulatory, and contractual obligations

Only information necessary for these purposes is collected.

2. Types of Personal Information Collected

Personal information may include:

  • Name, address, date of birth, and contact details
  • Unique Student Identifier (USI)
  • Enrolment and assessment records
  • Training outcomes and certification details
  • Payment and transaction records
  • Correspondence and feedback

Sensitive information is collected only where required and with consent.

3. How Information Is Collected

Information may be collected through:

  • Enrolment forms (online or paper-based)
  • Training and assessment activities
  • Email, telephone, or website enquiries
  • Learning management or student management systems

4. Use and Disclosure of Information

Personal information is used only for the purposes for which it was collected or as required by law.

Information may be disclosed to:

  • Regulatory bodies (including ASQA)
  • Government agencies for reporting purposes
  • Training partners where delivery arrangements apply
  • Service providers assisting in administration or IT systems

Disclosure occurs only where permitted or required by law.

5. Storage and Security

APMI takes reasonable steps to protect personal information from:

  • Misuse, interference, and loss
  • Unauthorised access, modification, or disclosure

Records are stored securely in electronic and/or physical formats and retained in accordance with regulatory requirements.

6. Access and Correction

Learners may request access to their personal information or request corrections where information is inaccurate or incomplete.

Requests should be submitted in writing and will be handled in accordance with the Privacy Act.

7. Complaints and Concerns

Privacy-related complaints may be submitted in writing to APMI.

APMI will:

  • Acknowledge the complaint
  • Investigate the matter
  • Advise the complainant of the outcome

If the matter cannot be resolved internally, individuals may contact the Office of the Australian Information Commissioner (OAIC).

8. Website and Cookies

The APMI website may use cookies to improve functionality and user experience. Cookies do not identify individuals personally.

9. Changes to This Policy

APMI may update this Privacy Policy from time to time. The most current version will be published on the website.

10. Contact Details

For privacy enquiries or requests, please contact:

Australian People Management Institute (APMI)
Trading as Vocational College & Training Development
Email: info@vctdrto.com.au

Compliance Statement
Vocational College & Training Development, trading as Australian People Management Institute (RTO 45114), manages personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Footer Compliance Statement

Vocational College & Training Development, trading as Australian People Management Institute (RTO 45114), manages enrolment, fees, and learner complaints in accordance with the Standards for Registered Training Organisations (RTOs) and applicable legislative requirements